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general
Terms & Conditions

  • Orders once processed, may not be cancelled/amended.

  • Products purchased during sale period / discounts are not eligible for return or exchange.

  • Products purchased prior to sale cannot be exchanged during sale period.

  • Products bought online cannot be exchanged or returned in stores and vice versa.

  • No refunds are entertained for the product in any circumstances.

  • No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.

  • No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.

  • Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.

  • In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it.

  • Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

  • SIENAis not responsible for any damage caused after delivery.

  • Damages due to neglect, improper usage or wrong application will not be covered by SIENA

  • For sale related policies, please refer to our Sale T&Cs.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.