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Shipping
& Returns

SIENA takes care in putting together your order and to hand it over to our courier partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays, issues out of our control, local or international customs, taxes or additional fees your country may levy. We have known customs in some countries to open our gift wrapped packages for inspection. Please take note.

 

Tracking details are emailed to you as soon as the order has been handed over to the courier company. Please kindly ensure that you track your package to check status and time of delivery. Tracking options may not be available in some countries.

  • Each piece in our collection is freshly formulated, carefully crafted and filled. Subtle nuances in colour, scent and texture due to seasonality of harvesting our premium ingredients is natural. Each complexion and skin concern is unique and special and returns / exchanges for reasons of general dissatisfaction or for reasons of pre-existing skin conditions cannot be offered, sorry.

  • We happily return/exchange any damaged/wrong items delivered to you.

  • We do not provide refunds on any of our products.

  • Please photograph the defect as soon as you open the packaging. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange. Please photograph the defect as soon as you open the packaging. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange

  • Kindly send us a detailed email at email@siena with the reason for return / exchange within two days of delivery and we will honour your return immediately. Returns will not be made following two days of delivery please.

  • We want you to love our creations as much as we do. Please reach out to us at email@siena for advice on your skin concerns and we will be happy to recommend a siena ritual for you.

EXCHANGE PROCESS

If your purchase meets the exchange criteria, please contact our customer care team within 2 days of delivery via any of the following channels:

  • Email at email@siena

  • For Damage/wrong item issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 5 working days.

COD ORDERS

  • We provide COD shopping.

  • Additional COD shopping charges may apply.

  • We do not accept COD order cancellations once it’s dispatched

  • will not accept another COD order from the same customer again. Than If the COD order is not accepted by a customer for any reason, SIENA you.